Inbound Call (Support/Sales)

Infosearch has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients. The inbound services include providing technical calls service, non-technical support, order-taking services, inbound sales, customer services, helpdesk solutions, etc.

We specialize in the following Inbound Call Centre Services.

How do we work?
We analyze the client’s requirements and design a solution for optimum results. The methodology will be discussed with the client and defined. The Inbound team will be trained on the process and product to offer high-quality service. The Inbound team will be monitored by Quality analysts and Managers to ensure service levels are achieved consistently.

Why Outsource to us?
We assure our clients that the outsourced process is well-taken care of by professionals. The clients can save a substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customize systems to offer high-end inbound support services. The clients will be provided online access to track operations in real-time from sitting in their offices.

Our facility is centrally located in the city with 100% redundant systems for internet, voice, electricity supply, etc. to offer uninterrupted service to our clients.

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